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Payment/Shipping Information
FREE SHIPPING ON ALL ORDERS OVER £150
(UK MAINLAND)
Through both our payment partners, we accept all the following credit cards:
We also ship all goods through The Royal Mail, at the most reasonable rates.
FREE SHIPPING ON ALL ORDERS OVER £150
(UK MAINLAND)
Returns Information
At towelsandbedding.com we want you to be pleased with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.
All:
We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days, we will send you a full refund for the price you paid for the item.
Defective items:
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.
Delivery charges for defective items:
If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.
To return an item by post:
To return an item, please contact our Sales Operators by e-mail at orders@towelsandbedding.com. You must include your original invoice/packing slip when sending back your order. This is a requirement for all returned orders - without it we cannot provide a refund! Enclose a note giving the reason for the return, wrap the package securely and send the package to the address supplied within our return email. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any). Then send the package to the address within the return email.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty.
If we do not receive the item back from you within a reasonable time (28 days max), we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund within 30 days of cancellation the purchase price for that item less, if relevant, any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us.
  
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